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Our Return Policy

Thank you for shopping at Beep's Offroad. We want you to be completely satisfied with your purchase, and we understand that sometimes a return or exchange may be necessary. This Return Policy explains our guidelines for returning or exchanging products purchased from our online webstore (www.beepsoffroad.com). By making a purchase, you agree to comply with the terms outlined below.

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1. Eligibility for Returns and Exchanges

1.1 Product Condition: To be eligible for a return or exchange, the product must be in its original condition, unused, and in its original packaging. We reserve the right to reject returns of products that are not in their original condition.

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1.2 Timeframe: You must initiate the return or exchange process within 7 from the date of delivery.

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1.3 Non-Eligible Items: The following items are not eligible for return or exchange:

  • Custom-made or personalized products

  • Clearance or sale items

  • Products marked as non-returnable or final sale

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2. Returns and Exchanges Process

2.1 Requesting a Return or Exchange: To initiate a return or exchange, please contact our customer support team at support@beepsoffroad.com within the specified timeframe. Provide your order number and a detailed explanation of the reason for the return or exchange.

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2.2 Return Authorization: Upon reviewing your request, our customer support team will provide you with a Return Authorization Number (RAN). Please ensure to include this RAN on the return package.

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2.3 Shipping and Packaging: You are responsible for the return shipping costs. Please securely package the product with the original packaging or similar protective materials to prevent damage during transit.

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2.4 Return Address: The return address will be provided along with the RAN. Do not return products to any other address.

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3. Refunds and Exchanges

3.1 Refunds: Once we receive and inspect the returned product and verify that it meets the eligibility criteria, we will process your refund. The refund will be issued to the original payment method used for the purchase and may take 5-10 business days to reflect in your account, depending on your payment provider.

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3.2 Exchanges: If you wish to exchange the product for another item, please specify the desired replacement in your return request. The exchange will be processed once we receive the returned product and verify its eligibility.

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4. Damaged or Defective Products

4.1 Inspection: If you receive a damaged or defective product, please contact our customer support team at support@beepsoffroad.com within 3 days of delivery. Please include photographs of the damaged or defective item to assist with our assessment.

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4.2 Replacement: Upon verification of the damage or defect, we will provide instructions for the return of the product and arrange for a replacement to be sent to you at no additional cost.

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5. Non-Delivery or Lost Packages

5.1 Non-Delivery: If your package does not arrive within the estimated delivery timeframe, please contact our customer support team. We will investigate the issue and work towards a resolution.

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5.2 Lost Packages: In the event of a lost package, we will file a claim with the shipping carrier and, based on their investigation, offer you a refund or replacement.

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6. Contact Us

If you have any questions or need assistance with our Return Policy, please contact us at support@beepsoffroad.com

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We appreciate your understanding and cooperation in adhering to our Return Policy. Our goal is to ensure a smooth and satisfactory shopping experience for all our customers at Beep's Offroad.

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